TeamTime Defaults

Overview

You can use the TeamTime Defaults window to manage the settings that TeamTime will use for its operation. Job Master File or Employee Master File settings may override settings entered here. A Device Settings tab is available if your company is licensed for TeamTime Portal. The TeamTime Defaults window can be accessed from WinTeam's TeamTime menu.

Defaults tab

General

Default Language

Use the Default Language field to select the language for the system to use for a new record on the TeamTime Job Attributes screen. If the system cannot identify a Job from Caller ID, the system uses the Default Language selected.

Select the appropriate language default for voice prompts. The available drop-down selections are setup in the TeamTime: Language Settings screen.

Group Check In (SIP)

This field is no longer in use.

Group Check In (Classic)

Use the Group Check In Option to select the Group Check In Option for the system to use as the default for a new record on the TeamTime Job Attributes screen. The list contains the following options:

Available - Automatic

Use the Available Automatic option to allow an individual (who has been assigned group call in capability on the Classifications screen) to automatically check in a group of employees, instead of checking in each one individually. To do this, TeamTime looks at Permanent Timecards or schedules from Personnel Scheduling to determine employees assigned to work in the group.

Note:  If TeamTime does not find any Permanent Timecards or schedules from Personnel Scheduling for this time frame, the system changes to the Available Manual mode.

Available - Manual

Use the Available Manual option to allow an individual (who has been assigned group call in capability on the Classifications screen) to manually check in a group of employees, one at a time, by using employee numbers.

Note:  If you select this option, TeamTime does not allow Automatic group check ins.

Address Employee As

The Address Employee As option is only available in English. Use the Address Employee As field to select the default option TeamTime uses to identify callers on its voice prompts. The list contains two options:

Employee

Use the Employee option to refer to the caller as an employee.

Associate

Use the Associate option to refer to the caller as an associate.

Max Number of Retries

Use the Max Number of Retries field to set a limit on the number of times an employee can enter an invalid employee or job number before the system automatically hangs up.

Require Hours Type

Use the Require Hours Type check box to default this option to the TeamTime Job Attributes screen (in the Employee Master File) when setting up a new employee.

Callers Can Enter Job Number

Select the Callers Can Enter Job Number option to default this option to the Classifications screen (in the Employee Master File) when setting up a new employee.

Long Distance Dial Out Suffix

This field is no longer applicable.

Absence Tracker Reason

Use the Absence Tracker Reason to update employee absences into the Absence Tracker program. If an employee does not show up at a job, the reason selected in this field will upload to the Absence Tracker.

For Non-Personnel Scheduling employees

Permanent Time Cards must be entered in order for this feature to work. If Permanent Time Cards are not created in the Employee Master File, the system does not know what employee should be at the job, and will have nothing to base the absence from.

For Personnel Scheduling employees

The system bases the absenteeism check on the Schedules entered in the system. If an employee is not scheduled into a shift, the system does not have a basis to check the absenteeism on. This will only work for those employees scheduled into a post.

Type or select the Absence Reason. To add a new Absence Reason, double-click in the Absence Tracker Reason field, or type a new Absence Reason and press Enter. The Absence Reasons add/edit list displays.

Use Email Paging

Select the Email Paging check box to enable the system to use e-mail for paging.

Last Resort Job

Use the Last Resort Job if there is no Caller ID, Permanent Time Card or Personnel Scheduling Schedule, or the employee cannot enter the Job Number. The Lookup will filter for valid TeamTime Jobs. Select one of the following options:

Primary

Use the Primary option to use the Primary Job Number that is in the Employee Master File for the selected employee.

Other Job

Use the Other Job option to enter a specific Job Number to use as the last resort. The Job Number will be used for any call that cannot be identified. You can print a Check In/Out report for this specific job to identify the employees where a job could not be determined.

When TeamTime receives a call, the system tries to locate the Job Number for the call in the following order:

  1. Caller ID—The system tries to identify the telephone number based on the Caller ID received from the call. The number is matched against the telephone numbers entered in the Caller ID Number List.
  2. Permanent Time Cards—The system checks Permanent Time Cards for a matching time based on the Permanent Time Card Tolerance entered on the Adjustments and Tolerances tab.
  3. Personnel Scheduling—The system checks Personnel Schedules for a matching time based on the Personnel Scheduling Tolerance entered on the Adjustments and Tolerances tab.
  4. Can Employee Enter Job #—TeamTime checks the Employee Master File Classification to see if the Can Employee Enter Job #? check box is selected. If the check box is selected, the system prompts the employee for their Job Number.
  5. Last Resort Job—This is the last option checked to determine the Job number for the Check In/Out. The system uses the Job Number entered in the Last Resort Job- Job Number field.

Last Resort Time Zone

Use the Last Resort Time Zone to assign a time zone to use if the system cannot identify the time zone from the System Defaults File or the Job Master File.

Synchronizer

Upload Threshold

Use the Upload Threshold field to enter the number of hours for the system to wait before uploading a check in time if there is no check out time.

Example:  

Shift Start Time 6:00 pm

Shift End Time 2:00 am

Upload Threshold 6 hours

Timekeeping Upload 10:00 pm

Given the example here, the timekeeping records will not be uploaded at 10:00 P.M., the timekeeping records are uploaded at the next scheduled upload time.

For additional information about Upload Threshold see Checking In and Out with TeleTeam link.

Enforce Lunch Params

Select the Enforce Lunch Params check box to use the Lunch Parameters set up in the Job Master File regardless if an employee checks in and out for lunch in TeamTime.

If this field is selected and Lunch parameters are setup at the job level

  • If the employee does not check in or out of lunch, the Job Lunch Parameters will take affect
  • If the employee uses lunch in and out and the lunch period is greater than the lunch parameters set at the job level, the Job Lunch Parameters will take affect
  • If the employee uses lunch in and out and the lunch period is less than the lunch parameters set at the job level, the Job Lunch Parameters will take affect

If this field is selected and Lunch parameters are not setup at the job level

  • No lunch time is calculated regardless of employee punches

If this check box is not selected, the system uses the Lunch Check In and Out times from TeamTime. If Lunch Check In and Out times are not called in, the system once again defaults to the Job Master File and uses the Lunch times as specified.

If this field is not selected and you have lunch parameters setup at the job level

  • If the employee uses lunch in and out, those punches will be used regardless if they are more or less than the job lunch parameters
  • If the employee does not check in or out of lunch, the job lunch parameters will take affect

Automatic Lunch Params

Currently not functional.

Number of Lunch Minutes

Currently not functional.

Voice Settings

Maximum VM Length

Use the Maximum VM Length (In Secs) field to limit the length of a message before the system stops recording. There should be enough time allowed for the employee/supervisor to leave a detailed message in the designated voice mailbox.

Note:  A sixty second message uses approximately .5 Meg of hard drive space.

Supplies Dept Unique VM Box # (SIP)

This field is no longer used.

Supplies Dept Unique VM Box # (Classic)

Use the Supplies Dept Unique VM Box # field to set up a mailbox for the Supply Department. When a caller selects to leave a message for the Supply Department, the system knows which mailbox to send the message to.

Voice Sample Prompt

Use the Voice Sample Prompt to select the Voice Sample option for the system to use when doing Voice Sampling. Select one of the following options:

Random

Use the Random option to have the system ask the employee for either their Name and Job, or their Name and Time on a random basis.

Ask for Name and Job

Use the Ask for Name and Job option to have the system ask the employee for their Name and Job when Voice Sampling is selected for that employee.

Ask for Name and Time

Use the Ask for Name and Time option to have the system ask the employee for their Name and Time when Voice Sampling is selected for that employee.

Job Broadcast Type (SIP)

This field is no longer used.

Job Broadcast Type (Classic)

Select a method for Voice Mail to use throughout the company when a supervisor needs to leave a message for multiple employees. Select one of the following options:

Based on Primary Job

Select 'Based on Primary Job' to send a message to employees based on the Primary Job entered in the Employee Master File.

Based on Schedules

Select to send a message based on employee schedules (Permanent Timecards and Personnel Scheduling).

If the Job Broadcast Type is set to Based on Schedules, when a Job Number is entered, the system will look in PS Schedules and Permanent Timecards to determine which employees are scheduled to work that Job.

For PS Schedules, the employees' Classification Upload Hours To must be set to PS Employees.

For Permanent Timecards, the employees' Classification Upload Hours To must be set to Timekeeping.

Use Employee Names Instead of Numbers during Announcements

You must record each employee's name in the Special Options area of TeleTeam for this to work properly. Select the Employee Names Instead of Numbers during Announcements check box to announce employee names during announcements.

If there is no Recording for an Employee's Name, Announce Employee Number

Select the If there is no Recording for and Employee's Name, Announce Employee Number check box to announce the employee number if there is no recording for the Employee's Name. If you do not select this check box, TeleTeam announces "Unknown" instead of the employee number.

Force callers to listen to new voice messages (SIP)

This field is no longer used.

Keep copies of messages sent in Sender's Box (SIP)

This field is no longer used.

Job Broadcasts Expire in X days (SIP)

This field is no longer used.

Force callers to listen to New voice messages (Classic)

Select this check box to have callers listen to new messages when they call in.

Keep copies of messages sent in Sender's Box (Classic)

Select this check box to save all sent messages in the Sender's Box.

Job Broadcasts Expire in X days (Classic)

Enter the number of days you want the job broadcast to be available to callers.

Travel Time

Method

The Travel Time feature is not applicable for Personnel Scheduling Jobs. Select the Travel Time method to use as the default within the TeamTime Job Attributes screen. You must select a Job that is set up for TeamTime (in Job TeamTime Attributes). This will prevent uploads from failing by allowing only true TeamTime to be selected. Select one of the following options:

No Travel Time

Use the No Travel Time option so the system does not track travel time between jobs.

Give Travel Time To First Job

Use the Give Travel Time To First Job option to have the system assign the travel time between the first and second job to the first job. Separate times are tracked concerning the check in and out time for the employee at the first job and the check in time at the next job. When the times upload to Timekeeping, the system gives travel time to the job previously completed.

Give Travel Time To Second Job

Use the Give Travel Time To Second Job option to have the system assign the travel time between the first and second job to the second job. Separate times are tracked concerning the check in and out time for the employee at the first job and the check in time at the next job. When the times upload to WinTeam, the system gives travel time to the second job instead of the first.

Charge to a Specific Job (Use First Job's Attributes)

Use the Charge to a Specific Job field to have the system assign travel time to a specific Job Number. The system uses the Travel Time Tolerance and Max Travel Time set up in the TeamTime Job Attributes screen of the first job to calculate the valid travel time.

When you select this option, two additional fields display. The Job Number and Category Detail fields allow for the selection of a Job Number that Travel Time will update to. Once the Job Number is selected, the Category Detail (Hours Type ID) will also be selected.

Charge to a Specific Job (Use Second Job's Attributes)

You must select a Job that is set up for TeamTime (in Job TeamTime Attributes). This will prevent uploads from failing by allowing only true TeamTime to be selected. Use the Charge to a Specific Job field to have the system assign travel time to a specific Job Number. The system uses the Travel Time Tolerance and Max Travel Time set up in the TeamTime Job Attributes screen of the second job to calculate the valid travel time.

When this option is selected, two additional fields display. The Job Number and Category Detail options allow for the selection of a Job Number that all of the company's Travel Time will update to. Once the Job Number is selected, the Category Detail (Hours Type ID) will also be selected.

Travel Time Qualify (Mins)

Use the Travel Time Qualify to enter the number of minutes the system considers Travel Time for. If the total travel time between jobs exceeds this amount, the system does not create any record, nor does it flag the record in any way. The system ignores any amount that exceeds the Travel Time Qualify.

Note:  Travel time for the last Job of the day is not recorded until the next check in record is entered. The system does not upload a timekeeping record until Travel Time has been determined or 4 hours after the last record of the day.

Travel Time Tolerance

Use the Travel Time Tolerance field to set a limit on the maximum travel time.

The system uses the Travel Time Tolerance as the time over the Max Travel Time that the system will assign the Travel Time and set a flag accordingly. This is time OVER the Max Travel Time that the system allows a travel time record to be created for. The system only pays for travel time up to the Max Travel Time plus Travel Time Tolerance sum.

Max Travel Time

Use the Max Travel Time field to limit the number of minutes the system pays for travel time. If travel time exceeds this amount, the system disregards the travel time, flags the time for the exceptions report, or pays the travel time, but only up to the Max Travel Time plus Travel Time Tolerance sum.

Max Travel Time 60 Travel Time Tolerance 15 Travel Time Qualify (Minutes) 90
Total Minutes = 40 System pays 40 minutes of travel time.
Total Minutes = 65 System assigns and pays 65 minutes of travel time, since the Max Travel Time plus the Travel Time Tolerance is 75 minutes. This record is also flagged on the Travel Time Exceptions Log.
Total Minutes = 80 The system flags the record for the exception report and does not create a Travel Time record. Travel Time is not paid.
Total Minutes = 95

The system does not create a travel time record. It considers this a break that may be long enough to be a break in shifts or some other undetermined reason.

Purge Settings

Days until Hours Records are Purged

Use the Days until Hours Records are Purged field to enter the number of days to keep the uploaded data in TeamTime before the records are deleted. This number may be increased or decreased as needed.

If you use O or leave this field blank, the system will not purge the hours records.

Number of days old (Listened) messages should be kept in the System

Use the Number of days old messages should be kept in the System field to enter the number of days to leave voice mail messages that have been listened to in the system before deleting them. If the user heard the message and did not delete it, this function allows it to be purged out of the system during the next timekeeping upload after the selected number of days.

Number of days Caller ID mismatch messages should be kept in the System

Use the Number of days Caller ID mismatch messages should be kept in the system field to enter the number of days to keep voice mail messages in the system before they are deleted. When an employee calls the system from a location that is not specified in the TeamTime Job Attributes screen, a page and/or voice mail is sent to the designated supervisor. If the user heard the message and did not delete it, this function allows it to be purged out of the system during the next timekeeping upload after the selected number of days.

Number of days No Call Notification messages should be kept in the System

Use the Number of days No Call Notification messages should be kept in the System field to enter the number of days to keep absenteeism messages in the system before they are deleted. When an employee does not clock into a job that is set up with an Absenteeism Notification Schedule, a page and/or voice mail is sent to the designated supervisor. If the user heard the voice mail message and did not delete it, this function allows it to be purged out of the system during the next timekeeping upload after the selected number of days.

Note:  The system saves all messages for the selected number of days if the user has not manually deleted them.

Paging, VRU, and Adjustments tab

Paging

TeamTime notifications are based off the Working Schedule, not the Job Post time. The paging notifications come from the daily detail cell information for the current day (as long as the schedule time has not expired) and the next three days.

Emergency Pager

This functionality is deprecated.

System Phone #

Use the System Phone # field to enter the telephone number employees will use to call the TeamTime system. This number appears as the return number on any digital page sent out by the system and as the default message for the Pager Tester.

Page If Caller ID Mismatch

Use the Page If Caller ID Mismatch to send a page and/or voice message if the Caller ID number does not match the phone number set up in TeamTime Job Attributes screen.

The selection made here defaults to the TeamTime Job Attributes screen when adding a new Job Master File record. You may overwrite this setting for a specific Job in the TeamTime Job Attributes screen. Select one of the following options:

Yes

If you select Yes, the system pages the job supervisor if the number on caller ID does not match any of the valid numbers set up for that job. By selecting yes, the system also sends a voice mail message to the supervisor's mailbox.

No

If you select No, the system does not page a supervisor or leave a voice mail message in the supervisor's mailbox. The system ignores all Caller ID Mismatches.

Message Only

If you select Message Only, the system leaves a message in the Job supervisor's voice mail but does not send a page if there is a Caller ID Mismatch.

Page For Absence

Use the Page For Absence to send a page and/or voice message to the supervisor if the employee does not clock in for work.

The selection made here will default to the TeamTime Job Attributes screen when adding a new Job Master File record. You may overwrite this setting for a specific Job in the TeamTime Job Attributes screen.

Select one of the following options:

Yes

If you select Yes, the system pages the job supervisor if the minimum number of employees have not checked in to that particular job. The system also sends a voice mail message to the supervisor's mailbox.

No

If you select No, the system does not page a supervisor or leave a voice mail message if there is an absence. The system ignores all absences.

Message Only

If you select Message Only, the system leaves a message in the Job supervisor's voice mail but does not send a page if there is an employee who is absent.

Page Timeout

Use the Page Timeout field to enter the number of seconds the system waits for the Service Provider modem to respond before it terminates the connection.

Use Secondary Paging

This functionality is deprecated.

Secondary Paging Delay

This functionality is deprecated.

Always Page Supervisor when a New Voice Message is Left

Select the Always Page Supervisor check box when a new voice message is available for a supervisor. The system pages the supervisor as soon as an employee leaves a voice mail message. This global setting applies to all supervisors.

Group Periodic Check Pages

Select the Group Periodic Check Pages option to allow one individual from each Post to call in and satisfy the Group Periodic Check Pages, if it is set up in Personnel Scheduling. If you do not select this option, the system requires each individual at the post to call in.

Group Absentee Notification Pages

Select the Group Absentee Notification Pages option to page the supervisor only once if employees are absent. One general page will be sent indicating how many employees are present and how many were expected. No employee numbers will be identified. If three employees are absent, one notification will be sent summarizing the number present and the number expected.

If you do not select this option, the system sends a separate notification to the supervisor for each employee absent. An employee number will be included if the Job is a Personnel Scheduling Job or a Permanent Time Card Job. If three employees are absent, three separate notifications will be sent.

TeamTime looks at Permanent Timecards and Personnel Scheduling to determine absentee workers.

VRU

Announce time at the start of calls

Select the Announce time at the start of calls check box to announce time at the start of calls.

This causes the VRU to announce the current time according to the TeamTime server at the end of calls.

Announce time at the end of calls

Select the Announce time at the end of a call check box to announce the time at the end of calls.

This causes the VRU to announce the current time according to the TeamTime server at the end of calls.

Max wait time for new session

Use the Max Wait Time for New Session field to enter the number of seconds for the system to wait for an employee to press the star (*) key after the attendant says "Goodbye" so that more than one person can check-in at a time. The system waits the designated number of seconds for the star key to be pressed before terminating the call.

Allow Live Scheduling Lookups

Select this check box to enable the Post Watch Job and Enforce Punch Rejections check boxes on the TeamTime Job Attributes screen.

This check box must be selected in order to designate Post Watch Jobs and to reject punches from Post Watch.

If this check box was previously selected and then you cleared it, any Jobs that were selected as Post Watch Jobs in the TeamTime Job Attributes screen will remain selected, but will be disabled. This feature prevents you from having to set up each Job again in the event that someone accidentally clears the "Allow Live Scheduling Lookups" check box.

WinTeam Connection Timeout

This field is enabled only if have selected the Allow Live Scheduling Lookups.

This is the connection time to the WinTeam database server that TeamTime uses.

You can enter a value from 0 through 600 seconds. The default value is 30 seconds.

Allow Punch Rejection based on Abs Schedules

Select this check box to enable (at a database level) the capability to reject TeamTime check ins/outs that are outside of the tolerance based upon your settings in the Absenteeism Notification Schedule window. This check box and the Allow Punch Rejection based on Abs Schedules check box (located in the TeamTime Job Attributes window), work together to turn this feature on. Both check boxes need to be selected for this feature to work on the job selected.

Max Digits

Use the Max Digits fields to enter the maximum number of digits the system allows when entering information into the system. The fields that apply are Employee Number, Job Number, Post Number, Service Category, PIN (this includes the # sign), and Work Ticket Number. These options are pre-set and should not be changed without consulting a Team Representative.

Adjustments and Tolerance

Negative Page Tolerance

Use the Negative Page Tolerance option to enter the number of minutes before the shift start time the system looks at to determine who to include in the total employee count for check ins. If an employee checks in prior to the starting shift time but is within the tolerance number, the check in counts towards the shift total. If the check in is prior to the Tolerance time, the check in does not count towards the shift total.

Note:  Each shift can have its own Negative Page Tolerance in the Absenteeism Schedules or in Post Setup.

The Negative Page Tolerance and Positive Page Tolerance work together to establish the time frame during which the minimum number of people must be checked in. If the total number of people who check in during this period falls below the Minimum Number of Employees for this job, the system pages the supervisor.

Example:  

Negative Page Tolerance 10 (minutes)

Positive Page Tolerance 15 (minutes)

Shift Start Time 8:00

Minimum Employees 5

Employee 1 Checks In at 7:45 - This employee is not included in the shift employee count.

Employee 2 Checks In at 7:52 - This employee is included in the shift employee count.

Employee 3 Checks In at 7:57 - This employee is included in the shift employee count.

Employee 4 Checks In at 8:05 - This employee is included in the shift employee count.

Employee 5 Checks In at 8:09 - This employee is included in the shift employee count.

Employee 6 Checks In at 8:17 - This employee is not included in the shift employee count.

Four employees qualify as checked in for the shift. Employee 1 checked in prior to the beginning of the shift tolerance period, which is from 7:50 to 8:15. Employee 6 does not qualify either since the check in time was 2 minutes after the Positive Page Tolerance. Because of the tolerance levels set, the system assumes only four people have checked in for the job. Since the minimum number of employees required is five, the system sends a page to the supervisor.

Positive Page Tolerance

Use the Positive Page Tolerance to enter the number of minutes after the shift start time the system looks at to determine who to include in the total employee count for check ins. If an employee checks in after the starting shift time but is within the tolerance number, the check in counts towards the shift total. If the check in is after the Positive Tolerance time, the check in does not count towards the shift totals.

The negative Page Tolerance and Positive Page Tolerance work together to establish the time frame during which the minimum number of people must be checked in. If the total number of people who check in during this time frame falls below the Minimum Number of Employees for this job, the system pages the supervisor.

Example:  

Negative Page Tolerance 15 (minutes)

Positive Page Tolerance 10 (minutes)

Shift Start Time 8:00

Minimum Employees 5

Employee 1 Checks In at 7:45 - This employee is included in the shift employee count.

Employee 2 Checks In at 7:52 - This employee is included in the shift employee count.

Employee 3 Checks In at 7:57 - This employee is included in the shift employee count.

Employee 4 Checks In at 8:05 - This employee is included in the shift employee count.

Employee 5 Checks In at 8:09 - This employee is included in the shift employee count.

Employee 6 Checks In at 8:17 - This employee is not included in the shift employee count.

Five employees qualify as checked in for the shift. Employee 6 does not qualify since the check in time was 7 minutes after the Positive Page Tolerance. The system assumes that five people have checked in for the job. Since the Minimum number of employees is 5, the system does not send a page to the supervisor.

Pre-Arrival Adjustment

Use the Pre-Arrival Adjustment field to enter the number of minutes before an employee's shift start time that the system automatically changes the start time to the actual Shift Start Time. This value defaults to the Pre-Arrival Adjustment field on the Absenteeism Notification screen.

Example:  

Pre-Arrival Adjustment: 10 Minutes

Shift Start Time: 8:00

Employee 1 Checks In at 7:40 - This employee's Start Time is 7:40 in Timekeeping.

Employee 2 Checks In at 7:52 - This employee's Start Time is 8:00 in Timekeeping.

Post-Arrival Adjustment

Post-Arrival Adjustments are used to setup a grace period for employees that clock in slightly after their shifts starts.

As long as that employee clocks in within the adjustment minutes of the shift start time, TeamTime will upload to WinTeam's Timekeeping or Personnel Scheduling at the start time. The clock-in times stored in TeamTime do not change, however.

This setting affects new Absentee Notification Schedules. If you have existing Absentee Notification Schedules, you will need to manually enter the settings for each existing schedule.

Post-Arrival Adjustments apply only to the Employee Classifications that are set up for Apply Post-Arrival.

Type the number in minutes from zero to 60. If you don't want to allow grace periods, you can leave these boxes blank.

Example:  For example, assume an employee is scheduled to begin a shift at 8:00, and set a Post Arrival Adjustment time for 10 minutes.
As long as that employee clocks in within 10 minutes of the shift start time, TeamTime will upload to WinTeam's Timekeeping or Personnel Scheduling the start time of 8:00. The clock-in times stored in TeamTime do not change, however.

Pre-Departure Adjustment

Pre-Departure Adjustments are used to setup a grace period for employees that clock out slightly before their shift ends.

As long as that employee clocks out within the adjustment minutes of the shift end time, TeamTime will upload to WinTeam's Timekeeping or Personnel Scheduling at the shift end time.

This setting affects new Absentee Notification Schedules. If you have existing Absentee Notification Schedules, you will need to manually enter the settings for each existing schedule.

Pre-Departure Adjustments apply only to the Employee Classifications that are set up for Apply Pre-Departure.

Type the number in minutes from zero to 60. If you don't want to allow grace periods, you can leave these boxes blank.

Example:  For example, assume an employee is scheduled to end a shift at 16:00, and you set a Pre-Departure Adjustment time for 5 minutes.
As long as that employee clocks out within five minutes of the shift end time, TeamTime will upload to WinTeam's Timekeeping or Personnel Scheduling the shift end time of 16:00. The clock-out times stored in TeamTime do not change, however.

Post-Departure Adjustment

Use the Post Departure Adjustment field to enter the number of minutes after an employee's shift end time that the system automatically changes the end time to the actual Shift End Time. This value defaults to the Post-Departure Adjustment field on the Absenteeism Notification screen.

Example:  

Post Departure Adjustment: 10 Minutes

Shift End Time: 16:00

Employee 1 Checks Out at 16:08 - This employee's End Time is 16:00 in Timekeeping.

Employee 2 Checks Out at 16:15 - This employee's End Time is 16:15 in Timekeeping.

Permanent Timecard Tolerance

The system uses the Permanent Timecard Tolerance to determine the Job Number of a call. If during a call in, the system cannot determine the Job Number from Caller ID, the system looks at the Permanent Timecard for the employee to find the job. The system uses this Permanent Timecard Tolerance and selects a job only if the Start Time in Permanent Timecards is within this tolerance level.

Example:  

Employee Call In Time: 7:55

Permanent Timecard Start Time: Job 10002 - 8:00

Permanent Timecard Tolerance: 10 minutes

Caller ID cannot determine the Job Number for employee: 65

The system looks at Employee 65's Permanent Timecard for a Job that has a start time between 7:45 and 8:05. If a job is found, (in this case Job 10002), the system checks the employee in Job 10002.

Personnel Scheduling Tolerance

The system uses the Personnel Scheduling Tolerance to match an employee with a Post only if the Start Time for the Post is within this tolerance.

The Personnel Scheduling Tolerance should be equal to or greater than the "Before and After Times".

You can enter a maximum of 180 minutes.

Example:  

Employee Call In Time: 7:55

Personnel Scheduling Post Start Time: Job 10084 - 8:00

Personnel Scheduling Tolerance: 10 minutes

The system looks for a Post for Employee 65 that starts between 7:45 and 08:05.

If it is a match AND if you are using Live Scheduling Lookups (Post Watch), the system then looks to make sure that the Call In Time is within the Valid Match Criteria. If it is a match a check mark ✓ displays on the Scheduling Activity Report next to the in/out times.

Post Watch Open Position Tolerance

The Post Watch Open Position Tolerance is used by the Post Watch screen to determine when an Open Position needs attention by the Dispatcher.

Enter a value between 0 and 1200 minutes. This is not a required field, but is highly recommended.

Post Watch Shift End Tolerance

The Post Watch Shift End Tolerance prevents a Post Watch controller from clocking an employee in or out of a shift for X hours after the scheduled shift end time.

Enter a value between 0 and 96 hours. If a value is not entered, the system will use 72 hours as the Post Watch Shift End Tolerance.

PS Adjustments

Defaults for Post Set Up

Use the Defaults for Post Set Up to specify default information for the system to use when setting up new Shifts (in the Post Set Up screen).

Overwrite Schedules

Select the Overwrite Schedules check box in order to default this option as selected when setting up new Shifts in the Post Set Up screen.

If a Shift has the Overwrite Schedules check box selected, and TeamTime is updated into Personnel Scheduling, any Schedule record that belongs to the Shift is subject to the settings established on the PS Overwrite Settings tab to overwrite schedules.

Adjustment Type

Select the Adjustment Type to default to the Post Set Up screen when setting up new Shifts.

Two option are available:

Do not use Adjustments - Select this option if you do not want the Adjustments for Computing Hours settings to apply to the Shifts that use this Adjustment Type.

Apply when updating Personnel Scheduling Hours from TeamTime - Select this option to use the Adjustments for Computing Hours settings to apply to the Shifts that use this Adjustment Type.

Adjustments for Computing Hours

Use the Adjustments for Computing Hours area to set tolerances when computing hours for Shifts. The system then uses the differences (between the Schedule in/out times and the actual TeamTime in/out times) to determine if the Schedules should reflect the actual in/out times from TeamTime or from the Schedules.

Note:  The Adjustments for computing hours applies only to those Shifts (in the Post Set Up screen) that have the Overwrite Schedules check box selected AND an Adjustment Type of Apply when updating Personnel Scheduling Hours from TeamTime.

Example:  

If the In time from TeamTime is equal to or within the Pre Arrival Adjustment, the system uses the In time from the Schedule for computing hours.

If the In time from TeamTime is NOT equal to or within the Pre Arrival Adjustment, the system uses the In time from TeamTime for computing hours.

For more information, see Setting up preferences for Updating PS Schedules from TeamTime.

Pre-Arrival Adjustment

Use the Pre-Arrival and Post-Arrival fields to indicate the difference (in minutes) to allow between the In time from TeamTime and the In time from Schedules, for computing Hours. The system uses the In time from the Schedule for computing Hours, unless the difference is greater than the number of minutes specified in these fields.

Post-Arrival Adjustment

The Post-Arrival Adjustment field applies to specific types of employees who clock in after their scheduled start time. This adjustment represents the number of minutes after the start of a shift an employee can clock in and have the hours adjusted back to the scheduled start time on the upload to WinTeam.

Pre-departure Adjustments

The Post-Departure Adjustment field applies to specific types of employees who clock out before their scheduled end time. This adjustment represents the number of minutes before the end of a shift an employee can clock out and have the hours adjusted to the scheduled end time on the upload to WinTeam.

Post-Departure Adjustment

Use the Pre Departure and Post Departure fields to indicate the difference (in minutes) to allow between the Out time from TeamTime and the Out time from Schedules, for computing Hours. The system uses the Out time from the Schedule for computing Hours, unless the difference is greater than the number of minutes specified in these fields.

Example:  

Assume the Adjustments for Computing Hours are set up as follows:

Pre Arrival: 6

Pre Departure: 5

Post Arrival: 6

Post Departure: 5

Assume the following for a particular Job and Shift for the examples:

Job #: 10082

Post: North Gate

Shift: A

In: 08:00

Out: 16:00

In the Schedules screen, for the above Job and Shift, a particular schedule cell contains the following information:

Date: Monday, 03/20/00

In: 08:00

Out: 16:00

Examples:

The following examples illustrate how WinTeam handles TeamTime information when calculating Hours to be paid in the Update Schedules from TeamTime screen. In each example, when calculating Hours the system rounds to the nearest quarter of an hour.

From TeamTime Used to Compute Hours
In Out In Out Hours Calculated
07:55 15:56 08:00 16:00 8 hours

Note:  The In Time from TeamTime meets the Pre Arrival tolerance of 6 minutes; therefore, the system uses the In time of 08:00 from the Schedule to compute Hours. The Out time from TeamTime also meets the Pre Departure tolerance of 5 minutes; therefore, the system uses the Out time of 16:00 from the Schedule to compute Hours.

From TeamTime Used to Compute Hours
In Out In Out Hours Calculated
08:06 16:03 08:00 16:00 8 hours

Note:  The In Time from TeamTime meets the Post Arrival tolerance of 6 minutes; therefore, the system uses the In time of 08:00 from the Schedule to compute Hours. The Out time from TeamTime also meets the Post Departure tolerance of 5 minutes; therefore, the system uses the Out time of 16:00 from the Schedule to compute Hours.

From TeamTime Used to Compute Hours
In Out In Out Hours Calculated
08:10 15:56 08:10 16:00 7.75 hours

Note:  The In Time from TeamTime does NOT meet the Post Arrival tolerance of 6 minutes; therefore, the system cannot use the In time from the Schedule to compute Hours. The Out Time from TeamTime meets the Pre Departure tolerance of 5 minutes; therefore, the system uses the Out time of 16:00 from the Schedule to compute Hours.

From TeamTime Used to Compute Hours
In Out In Out Hours Calculated
07:50 16:03 07:50 16:00 8.25 hours

Note:  The In Time from TeamTime does NOT meet the Pre Arrival tolerance of 6 minutes; therefore, the system cannot use the In time from the Schedule to compute Hours. The Out Time from TeamTime meets the Post Departure tolerance of 5 minutes; therefore, the system uses the Out time of 16:00 from the Schedule to compute Hours.

From TeamTime Used to Compute Hours
In Out In Out Hours Calculated
07:45 16:30 07:45 16:30 8.75 hours

Note:  The In Time from TeamTime does NOT meet the Pre Arrival tolerance of 6 minutes; therefore, the system cannot use the In time from the Schedule to compute Hours. The Out Time from TeamTime does NOT meet the Post Departure tolerance of 5 minutes; therefore, the system cannot use the Out time from the Schedule to compute Hours.

Device Settings tab

The Device Settings tab is used in conjunction with TeamTime Portal. This tab is available only if your company is licensed for TeamTime Portal.

Device Status Checks

These status checks help determine if the device is still functioning properly and are used to download any database updates during non-peak times. Set the Device Status Check times to be during periods when few Employees are checking in to or out of Jobs (starting shifts/ending shifts). Both settings are required.

Minutes after top of the hour

This setting specifies the first time, in minutes after the hour, the system will check the status. The Minutes after top of the hour entry must be between 0 and 29 (first half of the hour).

Minutes before top of the hour

This setting must be between 30 and 59 (second half of the hour) and specifies how often to continue checking if the device is still active.

Timeout Settings

The Time Out Settings are used to specify time in seconds for the various components to time out. Most of these settings are in place for security reasons. If a user were to leave the device without properly ending the session, the timeouts prevent another user from compromising the original user's session. All settings are required.

eHub Connection

When a user selects the eHub button on the Home screen, the number of seconds indicated here determines how long the system will try to connect to eHub on the Web. In this case, the system will attempt to connect to eHub for 120 seconds before displaying a message if it is unable to connect.

Splash Screen

On the Login screen, after the number of seconds of inactivity specified here, the splash screen will display.

Punch Confirmation

When a user performs a punch action, such as Start Shift or End Shift, a message will display to confirm that the user's action was successful. After the number of seconds indicated here, the session will be reset.

Session

After the number of seconds of inactivity specified here, the session will be reset. The user will be taken back to the Login screen. This timeout will occur prior to the Splash Screen timeout.

Device Messages button

Click the Device Messages button to open the TeamTime Portal Device Messages screen.

Meal and Rest Breaks tab

Enable Feature

Check to enable Meal and Rest Break Settings. This must be enabled in order to apply Meal and Rest Break Settings at the Job level. See Set Up Meal and Rest Break Functionality for more information.

Meal and Rest Break Settings

Prompt on Early Returns for Meal and Rest Breaks

Check to include a prompt when an Employee attempts to clock in from a meal or rest break too early (voice system only).

Note:  This does not prevent the Employee from clocking in.

Meal Defaults

Meal break times

Set the default for meal break durations and the length of shifts that receive one or more meal breaks.

Meal breaks are all required except for the third meal break, which is optional. A no records found message displays when the Meal and Rest report (PAY, TT, and PS) is run and there is no value in the third meal break field.

Enable Tracking of On Duty Meals (Paid)

Select if your meal breaks are paid. For any job with this setting, a new punch action type of On Duty Meal is available in eHub mobile, as well as new voice system options.

Notify supervisor when meal not started by

Select to enable notifications for late/missed meal periods. These notifications use the TeamTime No Meal Start Action Item.

Enable tracking of Rest Breaks

Select if you want Employees to clock out for rest breaks. For any job with this setting, a new punch action type of Break is available in eHub mobile, as well as new voice system options.

Rest Break Defaults

Set the defaults for rest break durations and the length of shifts that receive one or more rest breaks.

Meal/Break Override Templates

Click to create setting templates so that you can apply different settings at the job level.

Security

The SYS TeamTime Defaults screen does not have its own Security Group; it is part of the SYS Defaults/Setup ALL Security Group.

This screen has the Read-Only Feature. For more information see Learning about Read-Only Security.

The SYS Defaults / Setup ALL Subgroup is within the SYS ALL Security Group.

Tip:  For more information see Security Groups Overview and Security Groups By Module.