QA: Checkpoints

Overview

The Checkpoints window is accessed from the Quality Assurance Menu, the Checkpoint Review (Results tab), and the Deficiency Review window.

Checkpoints can be used to create & respond to questions, act based on responses, and share results.

Checkpoints are created based on an existing Checkpoint Template.

Use the Checkpoint window to create a Checkpoint, complete an 'In Progress' Checkpoint, or view a completed Checkpoint.

Blank and Completed Checkpoints can be printed using the Checkpoints Report.

An e-mail notification can be sent automatically alerting an e-mail recipient after a Checkpoint has been marked as Completed. The notifications contain links to view the Checkpoint details and Deficiencies. Area-level items are included in the notification's attached PDF.

Tip:  For more information see Security Groups Overview and Security Groups By Module.

Additional Checkpoint Security information for eHub users.

Checkpoints window

Key Functionality

Checkpoint grid

Once the header information is entered, the Checkpoint grid populates with the details from the selected Template.

If a default selection was made for the Response Method, it displays in the Response column.

Example:  

The Company Scoring Method is used for this Checkpoint. The Company Scoring Method has a Pass Fail Response Method. The Pass Fail Response Method defaults to 'Pass'.

When a Checkpoint is completed, the Score for the Response is used (along with Weight) to calculate the Value of each Item.

Once all Items have been scored and Notes entered, if applicable, click the Finished button to calculate the results of the Checkpoint.

  • A summary of the Results display showing Points and Percentages for Actuals, Quality Objectives, and Possible. The Results area also displays the number of Deficiencies in the Checkpoint and the difference between the Actual Percentage and the Quality Objective Percentage.
  • The Weight, Value, Score, and Quality Objectives columns also display.

The Results area matches the Checkpoint level in the grid. The results for the Checkpoint are the sum of the Sections, which include all Items. These results are included on the eHub Dashboard.

The results for the Area are the sum of its Items.

The results for the Section are the sum of its Areas.

Weight

Weights are not applicable at the Section or Checkpoint levels as they are a part of the calculated Value.

Areas and Items display the Weight assigned from the Template.

Value

For an Item, the Value is the Value of the Response multiplied by the Item Weight.

EXAMPLE

The Item MSDE Sheets has a Fail Response. A Fail Response has a Score of 1 and the Weight is 1x. Therefore, the Value of the Response is 1.

Fail Response Score (1) * Item Weight (1x) = Item Value (1)

For an Area, the Value is the sum of all Items * Area Weight.

EXAMPLE

The total of all Items under the Safety Area is 16. The Area Weight is 1x.

Total (16) * Area Weight (1x) - Area Value (16)

For a Section, the Value is the Total of Areas.

Example:  

The total of all Areas under the Safety and Professional Section is 27.

Safety (16) + Employee Appearance 11+ = 27 for a Section Value.

For a Checkpoint, the Value is the Total of all Sections.

Score

The Score for an Item is its Value divided by Possible Points.

Example:  

The Item MSDE Sheets has an Item Value of 1. The Possible Points are 5.

Calculation: 1 (Item Value ) / 5 (Possible Points) = 20% Score.

Example:  

The Safety Area has a Value of 16.

Calculation: 16 (Area Value ) / 20 (Possible Points) = 80% Score.

Example:  

The Safety and Professionalism Section has a Value of 27. The Possible Points are 35.

Calculation: 27 (Section Value ) / 35 (Possible Points) = 77% Score.

Example:  

The Building Inspection Checkpoint has a Value of 1482. The Possible Points are 1830.

Calculation: 1482 (Checkpoint Value ) / 1830 (Possible Points) = 81% Score.

Quality Objectives

The Quality Objectives are derived from the Checkpoint Template associated with the Checkpoint.

Deficiencies

If the Deficiency check box was selected for a specific Score in the Response Method Details, the Item displays as a Deficiency whenever an Item is scored with that result.

The number of deficiencies is included in the Results area.

Double-click the deficiency icon in the Checkpoint to open the Deficiency Review window. The Items display with an Open Status. You can decide how you want to handle the Deficiency (Create a Work Ticket, Assign a Work Ticket, or Close the Deficiency) directly from the Deficiency Review window.

Note:  Responses which are marked as deficient will require notes to be entered. If no notes are entered, an error message displays.

Results

  • Actual Points are the actual Value for all Sections (1482)
  • Actual Percentage is Section Values (1482) / Total Possible Points (1830) = 0.8098 (shown as a 81%)
  • Q.O. Points are Possible Points (1830) * Checkpoint QO (85%) = QO Points (1556)
  • Q.O. Percentage is not calculated, it is based on the Checkpoint Template
  • Possible Points are the total value if a user were to score the highest possible value (max point value) for each Item
  • Possible Percentage is not calculated and is always 100%

% Above /Below Target

Indicates percentage that the actual (achieved) point value is above or below the Quality Objective percentage (target). An up/down arrow is used to indicate if the item is above or below Quality Objective.

Deficiencies

Indicates a count of deficiencies. If there are no Deficiencies this icon does not display.

Upload button

Click the Upload button to begin browsing for, selecting, and attaching an image to a Checkpoint item.

Image Viewer

The Image Viewer button displays only if an image is attached to a Checkpoint item. It displays the image count when the mouse rolls over the button. Click the button to launch the Checkpoint Images window.