Overview
You can utilize the Action Items communication solution to manage, notify and escalate TeamTime Alerts.
As opposed to customizable Types for Action Items Requests, TeamTime Alert Types are hard-coded within Action Items. Editing or adding TeamTime Alert Types is not possible. System-defined types include Caller ID Mismatch, GPS Mismatch, Messaging, No Check-In, No Coverage, Periodic Check and Voice Verification.
Although Default Templates are set up for each of these alerts, you must set up notification statuses that define a start and end, instructions for escalating the alerts, and the recipients of the notifications. For more information, please review Setting Up Request and Alert Templates.