Complaints

Overview

You can access the Complaints add/edit list from WS: Schedules (General tab) screen.

The Complaints add/edit list is used to group similar types of complaints.
This will help you manage and analyze complaints received from customers.

You may filter Work Tickets and Calendars by type of Complaint. This allows you to handle issues that may arise from Customers who have filed a complaint.

Security

This add/edit list is part of the SYS Add Edit List ALL Security Group.

Security Features include the ability to:

  • Deny Set Active\Inactive
  • Deny Set Default

Tip:  For more information see Security Groups Overview and Security Groups By Module.

Complaints screen

Related Information

Key Functionality

WinTeam automatically assigns an ID to each new record, and uses the ID field to identify each record. You may change system-assigned ID Numbers.

Use this field to enter a unique name for the record. After a new record is created, WinTeam displays this Description with the corresponding ID number in the Add/Edit list.

Select this check box to make the selected record active. Clear the check box to make the record inactive.

Select this check box to make the selected record the default value for this Add/Edit list. WinTeam uses this record to automatically fill in the corresponding field on a new record in the related screen.