The Citrix session suddenly ends.
Somebody else has logged on with your user name. Be sure every user has their own user name. User names should not be shared among staff.
A user prints a document, but the document never reaches the printer.
UniPrint, the software that assists you in printing when using the Citrix portal, may have not been installed. Refer to Installing the UniPrint Client for more information about placing UniPrint on a workstation.
When a Contact's e-mail address is double-clicked in the Customer Master File's Contacts tab, Microsoft Outlook Express opens and attempts to create a new e-mail account.
This is a known issue with Citrix. TEAM's engineers are working on a solution. When solved, double-clicking an e-mail address will open the user's e-mail client on their local computer.
A Citrix screen resolution error is displayed.
This error indicates the version of Citrix you are using does not support your current screen resolution. To change the resolution, right-click on the desktop and click Screen resolution.
A Mac user can no longer access Citrix after an update.
While TEAM does not offer technical support for Apple products such as Mac computers, Mac users can follow these steps to resolve this problem:
- Clear the local cache. In the Safari browser, click the Safari drop-down menu and select Empty Cache.
- Select Empty when the dialog box appears asking "Are you sure you want to empty the cache?"
- Add the new site to trusted sites. See Adding Website to Trusted Sites.
- If none of the above works, go directly to the Citrix website and download the Citrix Receiver for Mac from there.
After updating Citrix, certain WinTeam screens, such as AR: Invoice Aging, display improperly and when the Preview button is clicked, no data appears (gray screen).
Update the local video card drivers on the computer to fix the viewing issues.