TT Message Report

Filter

Use the filters to locate specific records.

EE (Employee) Lookup – This filter is available when displaying the data by recipient. Enter an employee number or click the binocular icon to search for an employee.

TT Message Lookup – Enter a message ID or description or click the binocular icon to search for message type.

Date Range

Enter dates or click the calendar icon to select dates.

• When viewing data by Recipient, this date range applies to the recipient's Response Date.

• When viewing data by Message, this date range applies to the Start Date of the message.

View Data By

Use these options to change the view of the data.

Message– Use the Message option to view a summary of the messages. When viewing records by Message, you can view the date/time scheduled, number of recipients, time zone, body of the message, senders employee number including action item type, action item on yes responses, replies to yes/no responses, action item on no response, response time limit, job number and category. For questions scheduled but not yet sent, Cancel and Edit buttons are available to cancel or make changes to the message.

Recipient–Use the Recipient option to view individual employee responses. When viewing records by Recipient, you can view the date/time scheduled, time zone, category body of the message, response, action item, messaging status, recipient number, employee name, and job number. The response column is filled by the recipients actual yes or no response, if given. Action item displays any action item created based on the response, or lack of response, depending on question setup.

The status values display after the message is sent.

• SMS Sent - message sent successfully
• No Opt In - user was not opted in when the message was sent
• Replied Y - message response was yes
• Replied N - message response was no
• Unknown Reply - message response included unknown text
• No Response - user did not reply
• Msg Overridden - a later message over-rid this message
• Employee Not Active - the employee did not have an active status when the message was sent

On the right side of the grid, a Cancel button is available for messages not yet sent. It can be clicked to remove an individual from receiving that specific message. Once a message has been canceled, it displays a Canceled icon in place of the Cancel button.

Reset/Refresh

Click Reset to turn all filters back to default.

Click Refresh to load data into the grid based on the filter options you selected.

Advanced Filter Options

Select a Data Source of either SMS Questions or TeamTimeMessages. SMS Questions is the default for this report when opened from the System module and TeamTime Messages is the default when it is opened from the TeamTime module.

Use the Employees Category filter to further refine the data.