History Feed in Lighthouse Mobile

The history feed in Lighthouse Mobile is an easy to navigate chronological list of location activity on shifts and form exceptions/submissions. Reviewing this feed gives you consistent oversight on activity within your selected location(s) and helps to increase both response times and productivity.

To view, tap the History option on the footer menu.

Iconography

Different icons and colors are used in the history feed to help you review activity quickly.

Icon Definition
Shift started
Shift finished
Exception opened
Exception closed
Task
Issue/duress
Audit
Visit

Filters

The history filters make it easy to display the information that is most relevant to you.

If you are within a geofence for a system defined location, the activities listed are automatically filtered for the location. If you are not within a location geofence, the activities listed are for all locations you have permission to view.

To filter, tap the Filter icon on the top right of the History view.

To narrow down the displayed items on the History page you can filter on the following options.

  • Location - locations the user has access to
  • Submitted By - Me, Me or My Role, All or Another User
  • Type - Exceptions - Opened/Closed, Tasks, Issues, Audits, Shift Start/Finish, and Duress

To use, select the appropriate filter and tap the Apply button.

Forms

When forms are listed in history, you can see the details by taping on the form. If edit permissions are enabled, use the Edit button on the bottom of the form to make changes.

Issues display summary field information in the history feed for a quick review.

Frequently Asked Questions about History

Currently, History only displays the following information:

  • Shifts started/finished
  • Exceptions (open and closed)
  • Tasks, Issues, and Audits submitted and updated

The history feed does not include a running list of all completed scans. Therefore, if you have completed a regular scan within a normal scheduled work time interval and no exception has been raised, you will not see the scan register in History.

When you enter the geofence of a new location, come in contact with a Bluetooth beacon or scan a QR code/NFC tag, your History feed in Lighthouse Mobile updates to display activity at your current location. If this isn't working correctly, there may be a few reasons:

Location Services is turned off

To know your location, Lighthouse Mobile must have permission to use your device's location services. Even if you enabled these permissions when you first downloaded the app, you may need to provide permissions to location services again, using the instructions for your device and operating system.

Bluetooth is turned off

If it is a Bluetooth Beacon that is not showing location, Bluetooth may have been turned off on your device. This can happen when your device's battery is low, or you may have turned it off manually. If Bluetooth is turned off when you sign into the app, Lighthouse prompts you to turn it back on. Go to your device's settings, find Bluetooth and make sure it is enabled.

Lighthouse Mobile or you device needs rebooted

Try logging out of Lighthouse Mobile and restarting your phone.